ROI Customs, Charges & Operational Changes

From 1 July 2026, the customs rules for importing goods into the Republic of Ireland (ROI) will change significantly. These changes apply only to partners operating within the ROI and do not affect any other part of the business.

The key change is that all orders valued at €150* or less will incur a €3 customs charge per item, in addition to existing mandatory customs charges.

To remain sustainable, VivaMK must introduce new operational requirements for ROI retail partners.

1. Overview of Changes

What Is Changing?

• New EU customs rules apply to all goods entering the ROI from outside the EU.

• Orders of €150* or less will incur a €3 customs charge per item.

2. Delivery Charges

 • Shipping to ROI partners will remain FREE of charge for orders of €250* or more.

• A €25 handling fee will be introduced for orders under €250*.

• We strongly advise against placing orders under €150* due to the significant customs charges that may apply. Ideally, orders should exceed €250* to maximise your profit margin.

Whilst these changes are outside of VivaMK's control, we are committed to keeping delivery charges as low as possible and providing clear guidance to help our ROI partners maximise profitability and minimise unnecessary customs costs.

3. VAT

 • VAT will continue to be removed at checkout for all VATable products.

 • This ensures you do not pay VAT twice.

• ROI VAT (23%) will be charged as part of your customs duties bill.

• This VAT is collected by Irish Customs, not VivaMK.

 4. Customs Duties & Mandatory Charges

 • ROI VAT: 23% of the order value (VATable products only).

• Brokerage Fee: €7 + VAT (€1.61) = €8.61 total.

• Customs Duty Fees: Estimated 2–5% of the order value*.

5. Understanding Customs Duty Fees

• Duty rates vary by product type and country of origin and can be complex to calculate.

• Many VivaMK products carry 0% duty, including:

      VivaMK chemicals

      Kleeneze chemicals

      Products manufactured in the UK (identified by a ‘Made in the UK’ symbol in the catalogue)

• Other products may attract customs duty rates of between 1–12%. However, across a typical mixed order, we estimate the overall impact to be approximately 2–5% of the order value.

• Exact duty charges cannot be calculated until the order reaches ROI Customs.

6. Paying Your Customs Duties

• When your order arrives at ROI Customs, DPD will issue an invoice. 

• Payment must be made within 5 days.

• Without payment, the order cannot be released for delivery.

• Failure to pay will result in: The order being returned to VivaMK A €60 administration charge

• VivaMK is unable to extend the payment timeframe set by DPD or Irish Customs. We are also unable to stop or reverse a return once the process has begun.

7. Delivery Timeframes

• Order processed by VivaMK: 1 working day

• Transit to ROI Customs: 1–2 working days

• Release following customs payment: 1 working day

Total estimated delivery time: 3–4 working days.

*At agent price.